Shipping & returns

Dutchsupermarket.com aims for the lowest prices, always competitive offers and the best shipping rates. In the overview below the shipping rates are presented by region (fixed rate or bandwidth depending on weight) which include the conditions for free shipping.

The correct shipping rate will be reflected in your shopping cart and is based on the total weight. When calculating your weight for shipping, in the cart the packaging and / or packaging materials are taken in to account. The shipping rates are based on shipping with PostNL. For all countries, the package weight 12.5kg at a maximum This is to prevent damage to the articles and high costs due to expensive packaging.

Ordering together pays off
If you have not enough articles to fill a whole box? Then order along with other (Dutch) people in your environment. By dividing the shipping costs over more people it will be a lot more interesting. In any case, make sure that you use the entire space in the box. Let therefore no space untapped!

Shipping restrictions
Not all articles may be imported in each country or with unlimited quantities. The list of prohibited articles or approved quantities changes regularly. If you are in doubt, local authorities can always inform you if an article may enter the country and which quantities are approved.

Cancel & returning
Do you want to cancel your order please send a mail within 24 hours of receipt of your order confirmation or use our contactform. For the avoidance of doubt, an order can not be cancelled as soon this order is shipped. If you want to return one or more articles than send the article within 7 working days of receipt in original packaging if undamaged, reasonably possible and along with the packing slip back to us. The shipping costs are for your account. Please mention why the article does not conform, so we can continue to improve our services. Of course also the conditions as contained in article 11 of our Terms and Conditions are applicable.